Orders are processed within 24-72 hours. The estimated delivery times after shipment are as follows

• USA: 9-18 business days
• UK: 7-16 business days
• Australia: 12-21 business days
• Canada: 9-18 business days
• Europe: 12-21 business days
• Rest of the world: 16-28 business days.

We apologize that you received a damaged item. In this rare case please send a photo of the damaged product to support@mistea.cc with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 15 day return window cannot be returned or refunded.

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items.

Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. We do however offer even exchanges once received if you are not 100% happy with your purchase we can happily assist in an even exchange.

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You can contact us through our contact page! We will get back to you within 24 hours.